Build agent licensing issues

Build agent licensing issues

Posted by: developersupport on 17 May 2021, 3:13 am EST

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  developersupport

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  Posted 17 May 2021, 3:13 am EST

  We are using GitHub Actions to build and publish our projects and even when calling

  gclm "e88c1aa3-2781-44bb-b639-765c9ef6d15c" -d

  after every build and getting a deactivation confirmation we still get licensing errors everyone once in a while saying ```
  
  The usage of this serial key has been exceed the limit.

  
  Is there something we're missing?

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  mohitg

  

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  Posted 17 May 2021, 3:38 pm EST

  Hello,

  Can you please confirm the following thing:

  1: You have same server to build every project or different server for different project?
  
  2: On how many machine, key is activated currently?
  
  3: Are you facing this issue continuously or once in while?
  
  4: Can you make sure that key is activated on three machine machine maximum(including dev, test and server machine).

  Thanks,
  
  Mohit

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  developersupport

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  Posted 18 May 2021, 1:02 am EST

  1. It’s a different server every time. We are using GitHub actions with their hosted runners
  2. Currently there is 1 machine activated
  3. This only happens every once in a while, but when it does we don’t have a great way of catching it
  4. The key is only activated on 1 dev machine, then during our CI build we activate the build agent, run the build, then deactivate the build agent so it should no longer be activated
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  mohitg

  

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  Posted 18 May 2021, 1:12 am EST

  Hello,

  Is there any chance, you build different project on different server simultaneously which exceed the maximum activation of the key?

  Thanks,
  
  Mohit

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  developersupport

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  Posted 18 May 2021, 2:53 am EST

  This is the only project we are using ActiveReports in. The last time we got this error it was the only build that we ran within a 10 hour span that wouldn’t activate, so it’s not like we were running builds over and over again.

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  mohitg

  

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  Posted 18 May 2021, 4:01 pm EST

  Hello,

  “The usage of this serial key has been exceed the limit.” error occurs only when there is more than 3 activation of the key on the different machine. Can you please at your end, is there any time when key activated more than 3 time.

  Thanks,
  
  Mohit

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  developersupport

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  Posted 20 May 2021, 1:12 am EST

  Since we activate and deactivate it on every build I’m sure it’s been activated on multiple machines, but it should only be activated on each build machine for a few minutes. That seems like a pretty common pattern for modern CI/CD usage, is that really not supported?

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  mohitg

  

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  Posted 20 May 2021, 4:48 am EST

  Hello,

  Actually, as per AR license specification, key can only activate on three machine at a time. If in your build process, same key is activated more than 3 time at a time then you will receive error message while activating the key on 4th time.

  Thanks,
  
  Mohit