Connot activate AR13 after virus attack

Posted by: s.canyelles on 26 September 2019, 8:25 pm EST

  • Posted 26 September 2019, 8:25 pm EST

    Good day,

    After a virus attack AR13 license was damaged and cannot compile due to a lack of license.

    I've unistalled and installed it several times, cleaning the registry but I cannot activate the license, since it doesn't appear the product in the the grid.

    Any tips?

    Thanks and regards
  • Marked as Answer

    Replied 29 September 2019, 9:05 pm EST

    Hello,

    Please try using the attached Diagnostic Tool at your end and let me know if the issue persists. Share the screenshots of the changes made after running the tool.

    Regards,
    Esha
    AR13_LicenseDiagnosticTool.zip
  • Replied 14 October 2019, 6:12 pm EST

    Thank you!

    Finally I solved it.

    Regards.
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