Connot activate AR13 after virus attack

Posted by: s.canyelles on 26 September 2019, 8:25 pm EST

  • Posted 26 September 2019, 8:25 pm EST

    Good day,

    After a virus attack AR13 license was damaged and cannot compile due to a lack of license.

    I've unistalled and installed it several times, cleaning the registry but I cannot activate the license, since it doesn't appear the product in the the grid.

    Any tips?

    Thanks and regards
  • Marked as Answer

    Replied 29 September 2019, 9:05 pm EST


    Please try using the attached Diagnostic Tool at your end and let me know if the issue persists. Share the screenshots of the changes made after running the tool.

  • Replied 14 October 2019, 6:12 pm EST

    Thank you!

    Finally I solved it.

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