License Key for AR 13

License Key for AR 13

Posted by: pooja.srivastava on 10 December 2023, 9:51 pm EST

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  pooja.srivastava

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  Posted 10 December 2023, 9:51 pm EST

  Hi,
  
  I am working on upgrading to Active Reports 13 from Active reports 11. However, I do not have the license for AR13. Please note that I have the license available for AR11 and AR16. I read in the Active reports forums that if we have a higher version license, we can get one for the lower version too?
  
  Is my understanding correct? If yes, how do I procure the AR13 license?
  
  Please suggest.

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  katyayny.raghuvanshi

  

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  Posted 11 December 2023, 5:18 pm EST

  Hi Pooja,

  You may contact our sales team at us.sales@mescius.com or call (412) 681-4738 to get an ActiveReports 13 downgrade license from your ActiveReports 16 license.

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  pooja.srivastava

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  Posted 29 February 2024, 1:24 am EST

  Hello,

  I have tried following up on this over email but no response. Is there any alternative to getting the AR13 license?

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  katyayny.raghuvanshi

  

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  Posted 29 February 2024, 7:51 pm EST

  Hi Pooja,

  We regret the inconvenience you have experienced. Your issue has been escalated to our sales team, and they will be in touch with you soon. Alternatively, feel free to reach out to our sales team directly at activereports.sales@mescius.com or by calling 1.800.858.2739 for further assistance.

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  katyayny.raghuvanshi

  

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  Posted 3 March 2024, 4:42 pm EST

  Hi Pooja,

  Thanks for your patience!

  We have created a new case for your concern on our Support portal, case: CAS-47763-F8B8S7. You may login to the support portal using your current account to access it. You may also check the case in the My Support section of your account.