FlexReport High DPI Monitor

Posted by: marcel on 15 May 2020, 2:37 am EST

  • Posted 15 May 2020, 2:37 am EST

    When rendering a report on a monitor with a high dpi, if I set the Windows video scale to 200%, the RTF field is rendered with the wrong size.
    I tried also to use Superlabel field. But even when I setted the RTF property to true, the text not rendered with a RTF Formatted text. `

  • Replied 18 May 2020, 6:03 pm EST

    Hi Marcel,

    RtfField is used to show the RTF content in the FlexReport so you should use it to fulfill your requirement.
    I have attached a Report which shows the RTF content in a RtfField successfully in higher and the normal DPI, please have a look.


    Regards,
    Prabhat Sharma.
    RTF.zip
  • Replied 19 May 2020, 2:38 am EST

    Hi...

    In yours 200% picture I only see the text in RTF field. Can't see the report title for comparing.

    I'm opened your test in C1FlexReportDesigner and clicked in preview button in my Surface PRO 7. See the results in attachment. Do you have any idea how to solve this?
    100%:

    200%:
  • Replied 20 May 2020, 10:19 pm EST

    Hi Marcel,

    Sorry, but we cannot replicate the issue at our end with higher DPI, and here are the screenshots attached with the report title which shows that it is showing correctly.
    The environment details at our end are:
    Win 10 version 1903
    Control Version 4.0.20201.416


    To further investigate this issue we need your environment details so that we can assist you accordingly.

    Regards,
    Prabhat Sharma.
    RTF Images.zip
  • Replied 23 May 2020, 12:57 am EST

    Hi...

    same versions here.

    Best regards,

    Marcel Souza
  • Replied 26 May 2020, 10:43 pm EST

    Hi Marcel,

    As we do not face the issue at our end and understand your concern so we have requested the concerned team to arrange a remote session to get the issue solved at your end ASAP. The team will get in touch with you soon.

    Regards,
    Prabhat Sharma.
Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels