About V4 licensing

About V4 licensing

Posted by: yyoshimura on 14 December 2020, 7:45 pm EST

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  yyoshimura

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  Posted 14 December 2020, 7:45 pm EST

  Dear support,
  
  We are currently having V3 subscription license and trying to upgrade to V4.0.1, but the application crashes with no valid license. Could you help how to upgrade to latest version?

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  prabhat.sharma

  

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  Replied 15 December 2020, 4:42 pm EST

  Hi Yukinori,
  
  As per the below-given documentation post, if you are using the current major version, the existing license key is still valid then the new license key must have been provided if you are under current Maintenance.
  If you are still facing any issue with it then you can contact the sales team at the below-given contact details:
  https://www.grapecity.com/contact
  
  Regards,
  Prabhat Sharma.
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  yyoshimura

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  Replied 12 January 2021, 11:22 am EST

  We contacted the sales team and got the new license for v4. Thank you for your support.