Image copied using getImages() not visible (corrupted or somthing similar)

Image copied using getImages() not visible (corrupted or somthing similar)

Posted by: simona.fratus on 18 February 2024, 10:58 pm EST

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 18 February 2024, 10:58 pm EST

  Hi!
  
  I’m working with Grapecity.Documents.Pdf to transform an untagged PDF into a tagged one, in a step of the program we retrive the images of the PDF (GetImages()) in order to copy them later in the same spot of the new tagged PDF. Unfortunately with one particular PDF there is some kind of problem: the images are retrived and copied without giving any exception but then when I open the PDF with Adobe Reader an error appear and no image is showed
  
  I can give you the original and final PDF but i need to share them in a more private way because the information contained inside are confidential, how i can share them with you?

  Thank you in advance,
  
  Simona

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 19 February 2024, 11:39 pm EST

  Hi,

  Thanks for reaching out to us with your query.
  
  We need the sample Pdfs to replicate this issue. Please provide the Pdfs or stripped Sample. So, that we can replicate this issue and assist you better.

  If your Pdf is confidential, then please do not share here in public Forums. Everyone can access this.
  
  Instead, you can generate a support ticket, which is private. You can share the Pdf on that ticket. The shared files will be secured.
  
  You can generate a private support ticket from here: https://developer.mescius.com/my-account/my-support

  Best Regards,
  
  Nitin

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 20 February 2024, 12:53 am EST - Updated 20 February 2024, 12:58 am EST

  Thank you so much! I will open a private support ticket then At the moment though I can’t open it because the page gives an error in the console and the loading image keep playing forever (

  

  1915×961 89.2 KB

  ) is it a bug or i can fix it in some way?

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 20 February 2024, 2:49 am EST - Updated 20 February 2024, 3:30 am EST

  Now the loading bug disappeared but when I try to submit the post it doesn’t submit it and in the console i see a 405 not allowed error
  
  Maybe is it because my account is not connected with the license or something like that?
  
  Assuming that was the problem I gave all the information to the owner of the account with the license connected and he will open the ticket for me

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 20 February 2024, 5:27 pm EST

  Hi,

  Apologize for the inconvenience.
  
  It seems like there was some downtime at our end. Could you please try again? And let us know if there’s still an issue on your side. it should work fine now.

  Best Regards,
  
  Nitin

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 20 February 2024, 8:45 pm EST

  Hi!
  
  Nice to know that it’s all ok now
  
  The ticket for this issue has been opened from my colleague now and someone is investigating, thank you very much!

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 21 February 2024, 2:34 pm EST

  Hi,

  Thanks for the acknowledgment.
  
  We will investigate the issue. Could you please provide the Ticket Issue Id? So that we can identify your case. The Ticket Id starts with “CAS”.

  Regards,
  
  Nitin

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 21 February 2024, 7:58 pm EST

  Hi!
  
  The Ticket is: Case Update CAS-47437-J2D2F3
  
  Thank you very much,
  
  Simona

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 21 February 2024, 8:04 pm EST

  Hi,

  Thanks for providing the ticket reference. The issue is with the development team. [Internal Tracking Id - DOC-6048]
  
  Further updates will be available on the ticket.

  Thanks and Regards,
  
  Nitin

• 

  simona.fratus

  • Post Options:
  • Link
    Copy

  Posted 21 February 2024, 8:16 pm EST

  Thank you so much!