Memory problems

Posted by: dror_farhi on 14 August 2018, 1:17 am EST

  • Posted 14 August 2018, 1:17 am EST

    Hi,
    I have an active x control that I am using on vb6:
    We currently updated this control from vaSpread version: 2.5.0.1, to the new fpSpread version 8.0.28.
    In the old control, when we navigated between forms with vaSpread table/s, our process memory was growing.
    We expected that in the new control: fpSpread, this problem will be solved, but instead the process memory is growing faster than in the old control.
    Is there a way to release the fpSpread memory ?

    Thanks,
    Dror Farhi
  • Replied 18 August 2018, 6:05 pm EST

    Hi,
    I'm still waiting for your replay.
    Please let me know if there is any progress on this issue.

    Thanks,
    Dror Farhi
  • Replied 20 August 2018, 9:51 pm EST

    Hello Dror,

    We are investigating your issue with our concerned team and we will get back to you soon on the same.

    Tracking id for your issue is #262584.

    Thanks,
    Reeva
  • Replied 20 August 2018, 7:37 pm EST

    Thanks
  • Replied 4 September 2018, 3:13 am EST

    Hi,

    Is there any progress in your investigation ?

    Thanks,
    Dror Farhi
  • Replied 4 September 2018, 5:02 pm EST

    Hi Dror,

    We have not got any update on this issue yet. We will let you know as soon as we get one.

    Thanks,
    Deepak Sharma
  • Replied 4 October 2018, 1:23 am EST

    Hi,

    Is there any progress in your investigation ?

    Thanks,
    Dror Farhi
  • Replied 4 October 2018, 5:30 pm EST

    Hello,

    Unfortunately, there isn't any update on this issue. We have asked for an update and we will notify you once we hear back from our development team.

    Thanks,
    Reeva
  • Replied 24 October 2018, 11:05 pm EST

    Hi,

    Is there any progress in your investigation ?

    Thanks,
    Dror Farhi
  • Replied 25 October 2018, 8:51 pm EST

    Hello,

    Unfortunately, there isn't any update on this issue. We have asked our development team to take it on high priority and we will get back to you soon on the same.

    Thanks,
    Reeva
  • Marked as Answer

    Replied 29 October 2018, 10:23 pm EST

    Hello,

    Our developers have confirmed that there's not enough information to determine what's leaking. Hence, they would need to see a sample with detailed steps to debug the issue.

    Hence, please provide us a sample to replicate the issue and debug at our end as in most cases, these issues are caused by customer's code not freeing variables properly.

    Thanks,
    Reeva
Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels