Multiple license problems during builds for the last couple of

Multiple license problems during builds for the last couple of

Posted by: anatoly.molotkov on 12 December 2019, 8:07 am EST

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  anatoly.molotkov

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  Posted 12 December 2019, 8:07 am EST

  Hello,

  Our licenses are valid. However, on most attempts, we get this for the last couple of days (along with four other similar errors):

  Error LC0004: Exception occurred creating type ‘FarPoint.Win.Chart.FpChart, FarPoint.Win.Chart, Version=11.45.20183.0, Culture=neutral, PublicKeyToken=327c3516b1b18457’ System.ComponentModel.LicenseException: License cannot be confirmed. Error code: 01-002

  Thank you,

  Anatoly

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  Ruchir.Agarwal

  

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  Posted 12 December 2019, 6:33 pm EST

  Hello,

  The issue comes arises from damaged installation and is there that there is some issue with registry keys of the product. So, have you recently installed a program that might interfere with the registry entries? Like installed some software that edits them or remove/re-insert hard disk etc?

  To resolve the issue, I’d suggest you uninstall Spread currently installed on your machine. Then, install Spread Studio again on your machine with Admin rights.
  
  Now, you can either activate the license during installation or after the installation with the help of the License manager.

  Thanks,
  
  Ruchir

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  anatoly.molotkov

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  Posted 13 December 2019, 1:57 am EST

  Hi Ruchir,

  Thanks for your response. My supervisor followed your advice. Here’s what he says:

  [i]Did that, error still occurred. I did notice however that when I re-ran the license manager after installing uninstalling, rebooting, and reinstalling… the license key was already entered. I deactivated and reactivated it just to make sure.

  I’ll remove the lines from the licenses.licx file and we’ll see what happens… it’ll build, but if it needs that license to run, it’ll fail at runtime when accessing the report.
  
  [/i]
  
  He adds that strangely, the issue started just 2 days ago. We didn’t install anything new.

  Please let us know what else we can do. This issue is critical now.

  Thank you,

  Anatoly

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  anatoly.molotkov

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  Posted 13 December 2019, 2:03 am EST

  P.S.: we are using version 11.

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  anatoly.molotkov

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  Posted 13 December 2019, 2:38 am EST

  Hi Ruchir,

  Thanks for your response. My supervisor followed your advice. Here’s what he says:

  Did that, error still occurred. I did notice however that when I re-ran the license manager after installing uninstalling, rebooting, and reinstalling… the license key was already entered. I deactivated and reactivated it just to make sure.

  I’ll remove the lines from the licenses.licx file and we’ll see what happens… it’ll build, but if it needs that license to run, it’ll fail at runtime when accessing the report.

  He adds that strangely, the issue started just 2 days ago. We didn’t install anything new.

  Please let us know what else we can do. This issue is critical now.

  Thank you,

  Anatoly

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  Ruchir.Agarwal

  

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  Posted 15 December 2019, 8:07 pm EST

  Anatoly,

  Thank you for performing the steps and sharing your observations.

  Did that, error still occurred. I did notice however that when I re-ran the license manager after installing uninstalling, rebooting, and reinstalling… the license key was already entered. I deactivated and reactivated it just to make sure. I’ll remove the lines from the licenses.licx file and we’ll see what happens… it’ll build, but if it needs that license to run, it’ll fail at runtime when accessing the report.
  
  If license key appears now, then your machine is licensed and if your re-build the application now, it should not fail at runtime.

  >>He adds that strangely, the issue started just 2 days ago. We didn’t install anything new.
  
  Are you still logged in through the same user-account (the account should be having administrator privileges). Also, did the Windows update recently?

  ~Ruchir

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  anatoly.molotkov

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  Posted 16 December 2019, 1:50 am EST

  Hello,

  It’s the same account. There may have been Windows updates - does it matter? The question is how to fix the issue. Thank you.

  Anatoly

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  Ruchir.Agarwal

  

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  Posted 16 December 2019, 7:00 pm EST

  There may have been Windows updates - does it matter?
  
  Yes, it can.

  Can you please share here, the entries of the licenses.licx file of your project.

  Thanks,
  
  Ruchir