Numbers are truncated in Chrome browser on using CustomFont(Poppins)

Posted by: seshareddy.kamaganiguntla on 21 November 2022, 8:30 pm EST

  • Posted 21 November 2022, 8:30 pm EST - Updated 21 November 2022, 8:35 pm EST



    Hii, As shown in above image , text is getting truncated in Chrome browser(during first time opening) , However in FireFox , there is no issue. Please help us in resolving it.

  • Posted 22 November 2022, 5:39 pm EST

    Hi,

    I can see the problem in the screenshot you sent us, however we would need a small sample that could replicate the problem.

    Could you kindly provide a simple working sample that reproduces the problem? It would be difficult for us to remark on the nature of the problem without the sample.

    You could alternatively open a case on our private site by going to https://www.grapecity.com/my-account/my-support if your sample contains confidential information.

    Please also share the following information:

    1. Exact Google Chrome and Safari browser versions

    2. The operating system that you are employing.

    3. Configuration of the hardware

    Regards,

    Ankit

  • Posted 23 November 2022, 5:40 pm EST - Updated 23 November 2022, 5:45 pm EST

    Hii , In following sandbox , we were able to replicate that issue https://codesandbox.io/s/modest-snyder-9z2f8e,

    Also u can view it on following link

    https://9z2f8e.csb.app/ (as mentioned before, this is observed on first time opening , on subsequent reloads , we won’t see this issue)

  • Posted 27 November 2022, 11:48 pm EST

    Hi,

    I can see the problem with the sample you gave. I’m looking into the sample. I’ll soon let you know what I’ve discovered.

    Regards,

    Ankit

  • Posted 30 November 2022, 5:59 am EST

    Hi,

    The problem appears to be related to importing the Custom Font. This has been forwarded to the development team for further investigation. SJS-16089 is the internal tracking id for this. When I receive an update from the development team, I will notify you.

    Regards,

    Ankit

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