License key not working

License key not working

Posted by: conroy on 29 September 2022, 3:16 am EST

• 

  conroy

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  Posted 29 September 2022, 3:16 am EST

  My customer has a few apps that use Wijmo. I have been upgrading these apps to Angular 5 or 6 to 14. As part of it I had to upgrade wijmo packages from
  
  “wijmo”: “5.20183.550”,
  
  to
  
  “@grapecity/wijmo.angular2.all”: “5.20213.824”,
  
  My customer purchased a new license and support subscription. He generated me a new distribution key. I added to the application, and I’m still getting the message that the license is not valid for the version in use.

  Any ideas?

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  sonu.pandey

  

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  Posted 2 October 2022, 3:20 pm EST

  Hello,

  As per your shared information, it seems that the user’s generated distribution key is not valid for the wijmo version used in their application. Could you please verify if the wijmo version used in the application is valid for the generated distribution key or not? In case your key is not valid for the version used in the application then you may contact our sales team from the below contact details to get a new key:

  Tel: 1.800.858.2739 | 412.681.4343
  
  E-mail: us.sales@grapecity.com

  In case the issue still persists you need to share the distribution key with us along with the wijmo version used in the application by creating a support ticket from your account through this link: https://www.grapecity.com/my-account/my-support

  Regards