C1PdfViewer fails to print to a local printer

C1PdfViewer fails to print to a local printer

Posted by: mabrown on 19 September 2017, 1:55 am EST

• 

  mabrown

  • Post Options:
  • Link
    Copy
  • Jump To Answer

  Posted 19 September 2017, 1:55 am EST

  Using an in-house report generation library built around C1Pdf and C1PdfViewer, when attempting to print to a USB printer (HP Deskjet 1010) from an HP laptop (ProBook 6565b), the printer’s busy indicator flashes for a second or two, the internal mechanisms move a bit (you can hear the sounds of movement), then the busy indicator stops flashing, sounds stop, and the print spooler on the laptop shows 0 documents in the queue. From this same laptop, I am able to print to a network printer with no issues. If I save the PDF to a new file (from the PDF viewer control) and open the file with Adobe Reader, I am able to print it on the USB printer. Since I’m able to print the file with the Adobe Reader, I would say the PDF itself is fine and that the connection to the printer is good.

  C1.WPF.PdfViewer.dll version is 3.0.20133.375 C1.C1Pdf.2.dll version is 2.1.20141.256

• 

  mabrown

  • Post Options:
  • Link
    Copy

  Posted 19 September 2017, 1:55 am EST

  Update: This is an issue with that specific model of printer. An HP Deskjet 1000 does not exhibit the same behavior – it actually prints the document.

• 

  richas

  • Post Options:
  • Link
    Copy

  Posted 19 September 2017, 1:55 am EST

  Hello MaBrown,

  There are no known issues regarding HP laptops. Could you please test this issue on a non-HP ProBook laptop and let me know if the issue is observed on it. Also, please check with the latest C1PdfViewer build 3.0.20141.387 which can be downloaded from this link.

  If the issue does not work with this build also, please attach a small sample which we can use to replicate the issue.

  Thanks, Richa

• 

  mabrown

  • Post Options:
  • Link
    Copy

  Posted 19 September 2017, 1:55 am EST

  Richa, It’s not an issue with the laptop, it’s an issue with the printer. Printing to the HP1010 fails. Printing to the HP1000 succeeds. I have installed the latest version of the viewer (version 3.0.20141.391) and the behavior persists. I don’t have a small sample I can attach (especially since this is a problem with interaction between the viewer and a specific model of printer).

• 

  mohansingh185944

  • Post Options:
  • Link
    Copy

  Posted 25 October 2018, 9:07 pm EST

  I would recommend you a workaround by changing the compatibility on the drivers. you can find steps to doing so on https://www.hpsupporthelpline.com/blog/how-to-fix-hp-notebook-error-code-0xc0000225 see if this help you.

• 

  jimmy.wick90

  • Post Options:
  • Link
    Copy

  Posted 19 April 2023, 8:14 pm EST

  A feature in Windows 10 that many users fell in love with for its usefulness is the print to PDF function. It allows you to print a web page, file, .jpg image or Word file as a PDF with the help of the integrated PDF Printer by Microsoft. This printer is called the Microsoft Print to PDF.

  As many users depend on this feature to get high-quality PSF files, it becomes a large issue when the Print to PDF tool stops working. Reports say that some users experience issues such as their web browser becoming unresponsive and no download process starts, nor does a save prompt appear.