Images missing when converting Doc to PDF

Posted by: vinothkumar.ravi on 14 March 2021, 8:05 pm EST

  • Posted 14 March 2021, 8:05 pm EST

    Hi,

    Our application creates document (.docx) from templates(.dotx). I converted this docx to pdf using ComponentOne DocToPDFConverter. But images are missing in pdf.

    Code Snippet:

    var doc = new GcWordDocument();
    doc.Load(outputFile);
    doc.SaveAsPdf(ToLocation);

    I have attached the source doc file(created a dummy file similar to our document) and output pdf. you could see the images from docx file missing in pdf.
    Please help me resolve this issue.
    Please let me know if you need more info.

    Thanks and Regards,
    Vinoth Kumar RaviDocToPdf.zip
  • Replied 14 March 2021, 10:56 pm EST

    Hello Vinoth,

    We have escalated this to the developers and will let you know as soon as we get any update on this from the developers' end.
    [Internal Tracking ID: 2887]

    Regards,
    Prabhat Sharma.
  • Replied 23 March 2021, 4:11 pm EST

    Hi Prabhat,

    May I know what is the status of the same.

    Thanks and Regards,
    Vinoth Kumar Ravi
  • Replied 23 March 2021, 8:40 pm EST

    Hi Vinoth,

    Our developers are working on this issue, we will let you know the updates as soon as we get any information from the developers' end.

    Regards,
    Prabhat Sharma.
  • Marked as Answer

    Replied 4 April 2021, 7:00 am EST

    Hi Vinoth,

    As per the developers, this issue is a limitation for now because GcWordLayout doesn't support Word shapes.
    It is in our future plans list but as of now, there is no ETA on this.

    Regards,
    Prabhat Sharma.
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