Spread.NET WPF/Silverlight(Bits) installation Failed

Posted by: Luis.Alvarez on 26 April 2018, 12:22 pm EST

  • Posted 26 April 2018, 12:22 pm EST

    I had Spread.NET v 11.0 WPF and Win Forms 30-day demo installed in my system. The trial period expired today and while I'm waiting for my company's approval to purchase the software I noticed that SP1 was available so I downloaded the demo and attempted to install Spread for WinForms and WPF+Silverlight. All the components selected were properly installed except for the WPF+Silverlight(Bits). I keep getting a window with an "Install GrapceCity Spread WPF+Silverlight(Bits) Failed" message and no other explanation. The "(Docs)" portion was installed. I also uninstalled the previous version but keep getting the same message ever after a reboot.

    Luis
  • Replied 27 April 2018, 2:41 am EST

    Hi Luis,

    I have reported this issue to development team. I will let you know once I get an update from them. The tracking id for this issue is 257614.

    Thanks,
    Deepak Sharma
  • Replied 14 May 2018, 5:47 am EST

    Hello,

    Thank you for providing us the install log. I have forwarded it to our development team for further investigation. I will let you know as soon as I get an update on this issue.

    Thanks,
    Deepak Sharma
  • Replied 18 May 2018, 7:49 am EST

    Deepak,

    Do you know if any progress has been made in resolving the installation issue? I tried searching for the tracking id but the system returns "Issue ID 257614 either does not exist or you do not have permission to view this issue.". My project manager is looking for a demonstration and I still cannot get Spread v 11.1.0 to install.

    Thanks,
    Luis Alvarez
  • Replied 21 May 2018, 5:04 am EST

    Hello,

    This issue has been fixed in an interim buil, soon we will provide you the MSI build which you can install on your machine.

    Thanks,
    Deepak Sharma
  • Replied 31 May 2018, 6:49 am EST

    Deepak,

    When do you think the MSI build will be released? Once it is released I'm assuming I can download it from the main page by selecting Download under Spread and then Get Free Trial under Spread.NET.This morning it shows Version 11.1.0 with a date of 4/25/2018.

    Thanks,
    Luis
  • Marked as Answer

    Replied 1 June 2018, 1:46 am EST

    Hi Luis,

    I have not got the build from the developer yet, I will provide you the same as soon as I get it.
    This is interim build and I don't think it will be released for public.

    Thanks,
    Deepak Sharma
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